Refund Policy

Eligibility for a Refund

You may be eligible for a full or partial refund in the following situations:

  • Course description mismatch: If the content of the provided course significantly differs from the program stated on our website at the time of purchase.
  • Technical failures on our part: If critical technical problems occur on the axion-reach.org platform that make learning impossible and were not resolved by our team within a reasonable time frame.
  • Refusal during the "cooling-off period": If you decide to withdraw from the course within 14 (fourteen) calendar days from the moment of payment, provided that you have not yet accessed a significant volume of training materials (see the "Exceptions" section).

Refund Request Procedure

To initiate a refund procedure, please follow these steps:

  1. Draft an email and send it to our official email address: [email protected].
  2. Ensure the subject line reads: "Refund Request".
  3. In the body of the email, provide complete information: your first and last name, the email used during purchase, and the exact name of the course.
  4. Clearly and in detail describe the reason you are requesting a refund, referring to one of the points in the "Eligibility for a Refund" section.
  5. After receiving the email, our support team will review your request and contact you with further instructions.

Timeline and Method of Refund

After your request is approved, the refund will be processed within 7–14 business days. The funds will be returned via the same method used for the payment (to the same bank card or account). Please note that the actual credit date may depend on the regulations of your bank or payment system.

Exceptions and Limitations

Refunds cannot be processed if:

  • The request is submitted after 14 calendar days from the date of payment.
  • You have already studied or downloaded more than 50% of the course materials, regardless of the time elapsed since the purchase.
  • The reason for the inability to complete the training is technical problems on the user's side (e.g., unstable internet connection or incompatible software).
  • Other terms of the User Agreement were violated on your part.

Policy Changes

axion-reach.org reserves the right to make changes to this Refund Policy. The current version will always be available on this page. Continued use of our services after changes are made signifies your acceptance of the updated terms.

Contact Us

For all questions related to refunds or training conditions, please contact our support team: [email protected]